Frequently Asked Questions

Everything you need to know about your GeneBio shopping experience.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.

How can I return or exchange an item?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your exchange or refund.

What payment methods do you accept?

GeneBio accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options via Klarna and Afterpay.

How do I ensure I choose the right size?

Each product page features a detailed 'Size & Fit' guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.

Are your materials sustainably sourced?

Yes, GeneBio is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes to minimize our environmental footprint while maintaining premium quality.

Can I track my order in real-time?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to our tracking page where you can monitor your package's progress.